This Refund Policy explains when charges apply, what is and is not refundable, and how to raise a concern if you are not satisfied with a service visit from Smart Care Service, an independent appliance repair business based in Madurai, Tamil Nadu.
Our core commitment: We quote the full repair cost to you after diagnosis and before any work begins. You are under no obligation to proceed. This transparency is why we believe refund disputes are rare — but if you have a concern, we want to hear it and resolve it fairly.
Quick Reference Summary
| Charge | Refundable? | Conditions |
|---|---|---|
| Visit / Inspection Charge | Generally not refundable | Applies once the technician visits, regardless of whether repair proceeds |
| Visit Charge (if repair proceeds) | Not adjusted — charged separately | Visit ₹200 + Labour ₹200 + parts are three separate charges. All confirmed before work begins. |
| Repair Labour Charge | Not refundable after work completed | Refund or redo considered if the same issue recurs within warranty period |
| Spare Parts | Not refundable once installed | Uninstalled parts may be returned — confirm before technician visit |
| Service (cleaning, gas refill) | Not refundable after completion | Raise a concern if service was not performed as described |
1. Visit and Inspection Charge
A visit and inspection charge of ₹200 applies to every doorstep visit. This covers the technician's time and travel to your premises, and the diagnostic work performed on your appliance.
The visit charge is:
- Communicated before the technician is dispatched — you will be told the charge when confirming your appointment
- Payable regardless of outcome — whether or not you proceed with the repair after receiving the quote
- Charged separately — visit ₹200 is for diagnosis only. Labour ₹200 + parts are additional charges confirmed before work begins.
The visit charge is not refundable once the technician has visited your premises, except in the circumstances described in Section 5 below.
2. Repair Labour Charges
Repair labour charges are agreed between you and the technician after diagnosis and before work begins. No repair work is started without your explicit approval of the quoted price.
✅ We will redo or revisit at no charge if:
- The same specific issue we repaired recurs within the service warranty period
- A part we installed fails within the warranty period due to a manufacturing defect
- The repair was not completed as agreed due to circumstances within our control
✕ Repair charges are not refundable if:
- The repair was completed as agreed and the appliance is functioning correctly
- A new, unrelated issue develops after the repair is completed
- The same issue recurs due to misuse, power surge, physical damage, or interference by a third party after our repair
- You change your mind about the repair after work has been completed
- The appliance develops further problems unrelated to the repair we performed
3. Spare Parts
Spare parts supplied and installed during a repair are billed separately from labour and are not refundable once fitted, as they form part of the completed repair.
If you decide not to proceed with a repair after parts have been sourced but before they are installed, please contact us immediately. Uninstalled parts may be returnable depending on the supplier's terms — we will advise you of the position at the time.
Parts removed from your appliance during the repair (old or replaced components) may be retained by our technician unless you specifically request their return before the visit.
4. Service Visits (Cleaning, Gas Refilling, Installation)
Service visits — such as AC general service and cleaning, refrigerant (gas) refilling, or AC installation — are not refundable once the service has been performed, as the work and technician time cannot be recovered.
For gas refilling specifically:
- The gas cost depends on the type (R22, R32, R410A) and quantity used — confirmed with you before the service begins
- Gas refilling is not covered under our service warranty if a new refrigerant leak develops after the service, as gas does not deplete under normal operation and a new leak indicates a new underlying issue
If you believe a service was not performed as described or agreed, please raise this with us promptly using the process in Section 6.
5. Situations Where We Will Consider a Refund or Waiver
While our standard policy is as described above, we will review and consider a refund or charge waiver in the following situations:
- Technician did not arrive — if an appointment was confirmed and the technician did not attend without prior notice, any advance payment made will be refunded in full
- Work not carried out as quoted — if the completed repair differs materially from what was agreed and quoted, we will discuss an appropriate remedy
- Damage caused by our technician — if our technician causes verifiable damage to your appliance or property through negligence during the visit, we will assess and address it as described in our Terms and Conditions
- Duplicate payment — if a payment was made more than once for the same visit due to a technical error, the duplicate amount will be refunded
Each situation is reviewed on its merits. We aim to review and respond to concerns as promptly as reasonably possible, typically within 3–5 working days.
6. How to Raise a Concern
If you are not satisfied with a service visit, the work performed, or a charge applied, please contact us as soon as possible — ideally within 7 days of the visit:
- 📞 Phone: +91 98409 03500
- 💬 WhatsApp: +91 98409 03500
- ✉️ Email: support@smartcareapplianceservice.in
Please have the following information ready when you contact us:
- Your name and phone number used when booking
- The date of the service visit
- The appliance type and the issue or service that was attended to
- A description of your concern
We will acknowledge your concern, review the service record, and respond with our assessment. Most concerns are resolved with a follow-up visit or discussion. We take all feedback seriously — it helps us improve the quality and consistency of our service.
7. Warranty Repairs
If the same issue recurs within the warranty period for a repair we performed, this is handled as a warranty claim — not a refund. Please contact us and we will arrange a return visit to assess and rectify the issue at no additional labour charge for the covered repair.
The warranty period and coverage for each repair is confirmed by the technician at the time of the visit. The warranty varies depending on the type of repair and parts used. See our Terms and Conditions for full warranty terms and exclusions.
8. Contact Us
For any questions about this Refund Policy or to raise a concern:
Smart Care Service
34/5, Palakkapudupatti Main Road, Uchapatti, Kappalur, Madurai - 625008
GSTIN: 33GGUPA5751G1Z8
📞 +91 98409 03500
✉️ support@smartcareapplianceservice.in