This Privacy Policy describes how Smart Care Service ("we", "us", or "our"), an independent appliance repair business based in 34/5, Palakkapudupatti Main Road, Uchapatti, Kappalur, Madurai - 625008, collects, uses, and protects information when you use our website at www.smartcareapplianceservice.in or contact us to book or enquire about a repair service.
Please read this policy carefully. By using our website or submitting a service request, you acknowledge that you have read and understood this policy.
1. Who We Are
Smart Care Service
34/5, Palakkapudupatti Main Road, Uchapatti, Kappalur, Madurai - 625008
GSTIN: 33GGUPA5751G1Z8
Phone: +91 98409 03500
Email: support@smartcareapplianceservice.in
We are an independent, third-party appliance repair provider. We are not affiliated with, authorised by, or sponsored by any appliance manufacturer.
2. Information We Collect
We collect only the information necessary to provide and improve our repair services.
2.1 Information You Provide Directly
When you submit the service request form on our website, call us, or contact us via WhatsApp, you may provide:
- Your name — to identify and address you during the service
- Phone number — to confirm your appointment, dispatch a technician, and follow up after the visit
- Area / locality in Madurai — to confirm service availability and schedule a doorstep visit
- Appliance type and problem description — to prepare for the visit and bring relevant parts
We do not collect payment card details, bank account information, or passwords. We do not require you to create an account to use our services.
2.2 Information Collected Automatically
When you visit our website, standard web server and analytics tools may automatically record:
- IP address and approximate location (city level)
- Browser type and operating system
- Pages visited, time spent, and referring URL
- Device type (mobile, tablet, desktop)
This information is used only to understand how our website is used and to improve it. It is not linked to your name or phone number.
2.3 Information from Third-Party Platforms
If you contact us via WhatsApp (operated by Meta Platforms, Inc. — see WhatsApp Privacy Policy) or through our Google Business Profile (see Google Privacy Policy), those platforms operate under their own privacy policies. We receive only the message content and contact information you share in those conversations.
3. How We Use Your Information
We use the information we collect only for the following purposes:
- To confirm and schedule your service appointment — calling or messaging you to confirm the visit time and inspection charge
- To dispatch a technician — sharing your area and appliance details with our technician before the visit
- To follow up after a service visit — confirming the repair was completed to your satisfaction or scheduling a return visit if needed
- To respond to enquiries — answering questions you send us by phone, WhatsApp, or email
- To improve our services and website — using aggregated, non-identifiable usage data to understand which pages and services are most relevant
We do not use your information to send unsolicited promotional messages. We do not sell, rent, or trade your personal information to any third party for marketing purposes.
4. Who We Share Your Information With
We share your information only in the following limited circumstances:
- Our technicians — your name, phone number, and area are shared with the technician assigned to your job so they can contact you and reach your home
- Service operations — if we use third-party tools to manage appointments or communicate with you (such as email or messaging services), your contact details may be stored in those systems, which operate under their own privacy policies
- Legal requirements — if required by law, court order, or government authority, we may disclose information as legally obligated
We do not share your information with advertisers, data brokers, or unrelated third parties.
5. Cookies and Tracking
Our website may use cookies — small text files stored on your device — for the following purposes:
- Analytics (Google Analytics) — to understand how visitors use our site. These cookies collect anonymised data and do not identify you personally. IP addresses are anonymised before being stored. Google Analytics is operated by Google LLC — see the Google Privacy Policy.
- Functionality — to remember preferences or form inputs during a session.
You can control or disable cookies through your browser settings. Disabling analytics cookies will not affect your ability to use our website or book a service.
We do not use advertising cookies or retargeting cookies on this website.
6. How Long We Keep Your Information
We retain personal information for as long as is necessary to:
- Complete and follow up on your service request
- Comply with any applicable legal or regulatory obligations
- Resolve disputes and enforce our service terms
Contact details from service enquiries that did not result in a booking are deleted within 90 days. Service records (name, contact, appliance type, work performed) are retained for up to 3 years for warranty, accounting, and GST compliance purposes.
7. How We Protect Your Information
We take reasonable steps to protect the personal information we hold:
- Our website uses HTTPS (SSL/TLS) to encrypt data transmitted between your browser and our server
- Access to customer information is restricted to staff directly involved in delivering the service
- We do not store payment card or banking information
No method of transmission over the internet or electronic storage is completely secure. While we use commercially reasonable measures to protect your information, we cannot guarantee absolute security.
8. Your Rights
You have the right to:
- Access — request a copy of the personal information we hold about you
- Correction — ask us to correct inaccurate or incomplete information
- Deletion — request that we delete your personal information, subject to any legal retention obligations
- Withdrawal of consent — if you have provided consent for any specific use, you may withdraw it at any time by contacting us
To exercise any of these rights, contact us at support@smartcareapplianceservice.in or call +91 98409 03500. We will respond within a reasonable time and in accordance with applicable law.
9. Links to Third-Party Websites
Our website contains links to third-party websites including Google Maps, WhatsApp, and our Google Business Profile. These websites operate under their own privacy policies. We are not responsible for the privacy practices of any third-party site. We encourage you to review their policies before providing any personal information.
10. Children's Privacy
Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has submitted information through our website, please contact us and we will delete it promptly.
11. Google Ads and Advertising
We use Google Ads to promote our services online. Google uses cookies to display our advertisements to users based on their browsing activity. This advertising is governed by Google's own privacy policy at policies.google.com/privacy.
We do not pass personal information such as names, phone numbers, or email addresses to Google for advertising purposes. We use only anonymised, aggregated performance data to measure ad effectiveness.
You can opt out of personalised Google advertising at adssettings.google.com or by installing the Google Analytics Opt-out Browser Add-on.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.
Your continued use of our website or services after any changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or the personal information we hold, please contact us:
Smart Care Service
34/5, Palakkapudupatti Main Road, Uchapatti, Kappalur, Madurai - 625008
GSTIN: 33GGUPA5751G1Z8
📞 +91 98409 03500
✉️ support@smartcareapplianceservice.in